ROA SWO Presents 

DEALING WITH DIFFICULT TENANTS

& how to stay sane in the process

with

Violet Wilson

THURSDAY, August 13, 2026 | 11 AM-2 PM 

3 HOURS- IN PERSON ONLY

LIMITED SEATS!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

IMPORTANT: Please read this advertisement in Full - Important details are enclosed.

 Admission:

$60.00 for Members & Affiliates

$70.00 for Non Members

Continuing Education Credits are Available

3 credit hours cost $30.

SIGN -IN REQUIRED at event to receive Continuing Education CE credits.

NO SAME DAY REGISTRATION

NO REFUNDS

Instructor: Violet Wilson

Violet Wilson is the "V" in V & R Management. Violet is Oregon licensed and works as a property manager.  Violet holds a Bachelor of Arts in Science from San Jose State University and a Masters of Science in Education from Western Oregon University. She was a high school teacher for over 36 years in California and Oregon schools.  V & R Management, LLC has operated since 1990, specializing in single family home rentals but they have managed all types of properties.  

Recently elected at the Oregon Rental Housing President, Violet is a past vice president of Oregon Rental Housing Association, former chair of the ORHA Education Committee, and serves on the ORHA Legislative Action Committee.  Since 2008, she has taught property management classes for local and the state housing provider associations.  In addition, she has volunteered to teach classes to help tenants become better residents. 

DEALING WITH DIFFICULT TENANTS

This class is designed for Oregon landlords, property managers, and rental housing providers who want to better understand how to handle difficult tenant situations in a professional, calm, and legally compliant manner.

Every housing provider will eventually encounter challenging tenant behavior. Some tenants may become angry, yell, make accusations, threaten to sue, refuse to follow rules, or attempt to intimidate the landlord. Others may cry, plead, make repeated excuses, or ask for “one more chance” even when the pattern of behavior shows that the situation is unlikely to improve.

In Oregon, how a landlord responds matters. A poorly handled conversation, emotional reaction, improper notice, or inconsistent enforcement of rental rules can create serious problems and may affect the landlord’s ability to move forward legally. Oregon landlord-tenant law is governed primarily by ORS Chapter 90, which covers many rights and responsibilities for residential landlords and tenants. Oregon law also restricts retaliatory conduct by landlords, so it is important that housing providers understand how to document issues, communicate properly, and take action for lawful reasons. 

This class will focus on practical tools and legal boundaries for dealing with difficult tenants while maintaining professionalism and protecting the rental property. Participants will learn how to recognize emotional situations before they escalate, respond to threats or aggressive behavior, set clear boundaries, and avoid common mistakes that can make a difficult situation worse.

Don’t miss this opportunity to attend an In-Person Class designed to help you stay informed, prepared, and compliant with Oregon’s changing landlord/tenant laws.

Learning Objectives:

By the end of this class, participants will be able to:

• • Understanding common types of difficult tenant behavior and how to respond professionally.
  • Learning techniques to stay calm during angry, emotional, or confrontational conversations.
  • Recognizing the importance of documentation when dealing with repeated tenant issues.
  • Understanding why consistent enforcement of rental rules is important under Oregon law.
  • Learning how to set firm but respectful boundaries with tenants.
  • Reviewing ways to defuse tense situations before they escalate.
  • Understanding the risks of retaliation, emotional decision-making, or improper communication.
  • Knowing when to use written notices, seek legal advice, or take additional action.
  • Developing coping mechanisms for landlords and managers dealing with stressful tenant interactions.

  This class will help Oregon housing providers feel more prepared, confident, and professional when handling difficult tenant situations while staying within the boundaries of Oregon landlord-tenant law.

  
  

CLICK HERE TO REGISTER

Any course material will be provided at the event

Light snacks and refreshments will be also be provided

Please arrive 5 to 10 minutes early to get settled before class begins. This helps ensure we can start on time and avoid interruptions once the class is in session.

Please note that this class is for adults only. We kindly ask that children do not attend.

To receive CE credits you MUST sign the Sign IN sheet at the beginning of the class AND at the end of class as well as provide your RE License #. 

You will be e-mailed your CE Credits within 7 days from end of webinar. CE credits will be issued by ROA-SWO.

Contact ROASWO with questions at office@info@ROA-SWO.com

Cancellations/Changes and Refunds: Registration fees are non-refundable for non-attendance, late arrivals, and early departures. Fees will be refunded if cancellation or change resulting in a refund is received in writing no later than 1 week before the workshop date. After that date, fees are non-refundable. Substitutions are allowed at no charge.

COURSE MATERIALS DISCLAIMER
The content, information, opinions, and viewpoints contained in these educational materials and the information contained in the instructor’s presentation (collectively the “Course Materials”) are those of the authors, contributors and/or instructors of such materials. While Rental Owners Association of Southwestern Oregon (ROASWO) takes reasonable care to screen the credentials of the instructors, authors and contributors, ROASWO MAKES NO WARRANTY, EXPRESSED OR IMPLIED, as to the completeness or accuracy of the Course Materials. Persons who attend ROASWO classes and/or read the Course Materials (“Users”), use the Course Materials at their own risk, and ROASWO shall not be responsible for any errors, omissions, or inaccuracies in the Course Materials, whether arising through negligence, oversight, or otherwise. Also, laws change and ROASWO has no duty to update the Course Materials.  Reliance on the Course Materials is strictly at your own risk. The Course Materials are general in nature and not intended as legal advice. Even if specific fact situations are discussed in the Course Materials, and even if the instructor is an attorney, Users must retain their own legal counsel if they desire legal advice. ROASWO specifically disclaims any warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. The Course Materials are provided “AS IS” and it is the User’s job to evaluate the accuracy of any information contained therein. If a User is a property management professional, you should rely on your professional judgment in evaluating any and all Course Materials, and confirm the information contained in the Course Materials with other sources and your own legal counsel before undertaking any actions based on it. If you are not a management professional, you should evaluate the information together with your professional advisors.

ROASWO reserves the right to refuse registration/admittance to non-members.

Disclosure: This event is not hosted by ORHA, this event is hosted by ROASWO.